📷 Invoice & Label Scanning
How do I scan an invoice?
Go to Dashboard → Import Invoice. Take a clear, flat photo of the invoice or upload a PDF. Kitchen Control reads the product names and prices automatically.
Why did some products not scan correctly?
This usually happens when the invoice is blurry, folded, or has handwriting. Try a clearer photo with good lighting. Digital PDF invoices from supplier portals give the best results.
Does invoice scanning update ingredient prices automatically?
Yes. When a scanned product matches an existing ingredient, the price is updated automatically. New products are added to your Awaiting Allergens list.
I get a 503 error when scanning. What does this mean?
This means the AI scanning service is temporarily busy. Kitchen Control will retry automatically up to 3 times. If it still fails, wait a moment and try again.
Can I scan multiple invoices in a row?
Yes — use the Scan Another button after each scan. The previous results are saved automatically and the scanner resets for the next invoice.
⚠ Allergens
How do I add missing allergens to an ingredient?
Open the ingredient → Edit → scroll to the allergen section → tick the missing allergens → Save. Changes cascade automatically to all recipes and dishes using that ingredient.
Why are some allergen dots red and some orange?
Red dots are auto-detected from ingredient data. Orange dots with a black ring are manually added. Click a grey dot to add an allergen manually, click an orange dot to remove it.
Can I print allergen sheets?
Yes — go to Allergen Sheet, select your view (By Dish, By Menu etc.) and click Print. The sheet is formatted for printing automatically.
📖 Recipes & Costing
Why is my recipe cost showing £0.00?
This usually means the ingredients in the recipe don't have a pack size and pack cost entered. Go to each ingredient and make sure both fields are filled in.
What is the difference between a recipe and a dish?
A recipe is a preparation (e.g. garlic butter, beer batter). A dish is a customer-facing menu item that combines one or more recipes. Dishes have a sell price and GP% tracking.
What is a yield?
A yield calculates the true cost of a prepared ingredient by accounting for trim loss. For example a 5kg salmon may only yield 3kg of usable fillet — a yield tracks this so your costing is accurate.
📱 Account & Settings
How do I change my password?
Go to Settings → Account → Change Password. A reset link will be sent to your email address.
How do I upload my company logo?
Go to Settings → Branding → Upload Logo. Your logo will appear on allergen sheets and printouts.
My data isn't showing on another device. What do I do?
Kitchen Control syncs in real time across all devices. If data isn't showing, try refreshing the page. Make sure you're logged in with the same account on both devices.
How do I contact support?
Email us at support@kitchen-control.co.uk and we'll get back to you as soon as possible.
